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Frequently Asked Questions

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How much does it cost?

One to one tutoring costs $45.00/hr.

Group tutoring is $5.00 per additional student.

Preparation time is charged *only if needed and with your expressed written permission.*

Gas stipend is charged *only if needed and with your expressed written permission.*

What is the payment procedure?

At the end of each month our automated system will provide you with a copy of your invoice and reports.

We accept Interac Visa, and MasterCard.

Is there a contract?

Yes, but you're not locked into it. We generally suggest at least one hour per week. However, you decide the length of time for the tutoring session, and how many times per week. You can stop tutoring whenever you need to.

Will I be satisfied with online tutoring?

Yes. We are confident with the quality of our tutors’ sessions.

Should you experience any difficulties, we will solve the problem with you and the tutor.

If we cannot come to a resolution that satisfies you and you wish to change tutors, we will accommodate your request as soon as possible.

Cancellation Policy?

Our cancellation policy is based on care and respect.

We accept cancellations from parents only.

We ask for 24 hours' notice (emergencies and illness only) when possible and ask that you arrange a make-up session. We will only charge the hourly rate if our tutor booked the time off, drove to your home and the student was not there or was left to wait at the computer with no notice or rescheduling of the session.